NHTSA Complaint #11575855 — 2017 HONDA PILOT
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11575855 |
| Vehicle | 2017 HONDA PILOT |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I was driving on [XXX] and I suddenly started seeing that my vehicle gearshifting was a bit and I got a notification that there was a transmission problem. I immediately pulled over and turned off the vehicle for a few mins and then restarted it and the alert icon went away. Then as I was driving, I stopped at the signal and then tried to accelerate when the signal turned green, the gear shifting wasnt working correctly. I eventually took this to a mechanic and he told its a transmission problem. Then I took it to a transmission expert and he said that its something which I should take to a honda service technician since they would have advanced equipment for it. I took it to a dealership and they now said that I have to replace the transmission for the vehicle. Looking up online, there has been plenty of reports of issues with the 9 speed transmission in Honda but there hasnt been a recall for the 2017 Honda Pilot. Here are a few links [XXX] [XXX] https://www.google.com/search? [XXX] Now the dealership is asking me to pay close to $9000 to fix this issue. I tried to reach out to Honda customer support online and they didnt help either. I dont know how I should approach this and hence reaching out to NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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