NHTSA Complaint #11715955 — 2017 HONDA PILOT

The contact owns a 2017 Honda Pilot. The contact stated that while driving between with the RPM between 2,000 and 2,500, the vehicle bucked. There was no warning light illuminated. The vehicle was taken to the dealer, where a transmission triple flush was performed; however, the failure recurred within 1-2 months. The vehicle was taken to an independent mechanic, where the transmission was serviced several times; however, the failure reoccurred. Transmission fluid was added to the vehicle; however, the failure persisted. The dealer was notified of the failure and advised the contact that another diagnostic test was needed. The vehicle was not repaired. The contact related the failure to TSB: 16-091 (Judder from the Torque Converter Lock-Up Clutch); however, the model year was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.