NHTSA Complaint #11710654 — 2017 HONDA PILOT

I received a letter from Honda regarding a warranty extension on the torque converter of my 2017 Honda Pilot. When I took the vehicle into the dealership, their senior technician confirmed the mechanical issues happening with the vehicle are aligned with the description of the concerns outlined in the warranty extension. The only element of the extension condition that was not happening was a code popping up on the screen. When I asked what conditions would need to take place for the code to pop up, they stated the torque converter would seize up while driving and cause the vehicle to be a hazard to those in the vehicle. When I explained this to Honda, they continued to deny the repair since the code did not populate. I am asking the NHTSA to look into this matter as I assume the purpose of the warranty extension was to repair an issue that could cause serious injury to the inhabitants of the vehicle, and not to rely on an electronic error code to pop up. Thank You