NHTSA Complaint #11575746 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. Additionally, the front driver's side door failed to latch, and the contact had to force the door to close. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V171000 (Structure) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.