NHTSA Complaint #10871665 — 2013 FORD EXPLORER

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT ENTERED THE VEHICLE, THE INTERNAL LIGHTING REMAINED ILLUMINATED. THE CONTACT DROVE AWAY AND NOTICED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE DOOR CHIME SOUNDED; HOWEVER, THE DOOR WAS SHUT. THE CONTACT PARKED THE VEHICLE AND, EVERY TIME THE LOCK BUTTON WAS DEPRESSED, THE DOOR WOULD NOT LOCK. THE CONTACT PULLED THE KEY OUT OF THE IGNITION AND OPENED THE DOOR. THE CONTACT TURNED THE VEHICLE ON AGAIN AND IT STARTED NORMALLY. THE CONTACT STATED THAT THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DIAGNOSED THAT THE LATCH CONNECTOR WAS DIRTY. THE LATCH CONNECTOR WAS CLEANED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,700.