NHTSA Complaint #11575336 — 2021 JEEP GRAND CHEROKEE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11575336
Vehicle 2021 JEEP GRAND CHEROKEE
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I was notified that my vehicle is involved in a recall for Potential Steering Knuckle separation. I proceeded to contact Jeep (both dealer and Recall department) to know what is going to be done about this. I proceeded to inform the agent that I was concerned with my safety regarding this recall, and was told by the agent that at the moment they have no means to repair the problem, they cannot provide me a solution in regards to a safer car, and if the car had issues related to this recall that I would just have to deal with it. The company denied providing me a lease or rented car in the mean time, denied me any timeline for a solution and disregarded my safety concerns regarding this risk. I am and my family is at risk of serious injury/death in the event that the wheel can fall outward while driving as a loss of “clamp load” defects.

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