NHTSA Complaint #11575141 — 2016 HYUNDAI TUCSON

I have joined the millions of disappointed Hyundai customers who have faulty engines in their cars. Hyundai is refusing to replace my engine or provide any assistance because there is no formal recall for my vehicle. In May of 2023, my engine failed after starting to have oil consumption issues and Hyundai diagnosed it as failure due to maintenance neglect. When I opened a case with Hyundai, I gave all maintenance records, including a January full-point inspection done by Hyundai, showing no engine issues or anything engine-related to be addressed. In follow up after providing the records, Hyundai determined it was actually not due to neglect of maintenance, but a dirty valve train, and therefore there was nothing they could do since I was out of my warranty period. However, when I asked how I was to know my valve train was dirty if all my inspections came back with no issues, I was told that it just happens and there is no way to prevent. I asked them to re-open my case and they again asked for maintenance records, the ones I already provided, to try and say again that it was maintenance related. I kept getting different stories from the case manager, the service manager at Cool Springs Hyundai, and the GM at Cool Springs Hyundai. I have since joined a group on Facebook with thousands of others encountering this same issue - random engine failure and case managers requesting maintenance records in the hopes Hyundai can find a way to blame it on the consumer. It’s no secret that Hyundai makes vehicles with faulty engines as seen by the multiple recalls over the past few years, including the recent one regarding engine fires affecting 3+ million customers. Hyundai needs to be held accountable. In research of my engine, the 1.6L GDI, I see that this engine is under recall for the Hyundai Veloster for the same exact issue that I have had, but for some reason that same engine in my vehicle has yet to be recalled. I plead for your assistance and resolving.