NHTSA Complaint #11574226 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated while driving 25 MPH, the vehicle slipped out of gear and failed to accelerate. The contact stated that the vehicle was placed in neutral and was coasted down the hill, where the gear would not change. The vehicle was able to restart several hours later but, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 94,000.