NHTSA Complaint #11572552 — 2023 VOLKSWAGEN ATLAS

(part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants.