NHTSA Complaint #11713326 — 2023 VOLKSWAGEN ATLAS

While operating my vehicle, the engine shuts off and stalls unexpectedly, including while driving at low speeds. When this occurs, the vehicle loses power and must be manually restarted, creating a dangerous situation, especially in traffic. This issue began within the first year of ownership and has continued despite multiple service visits. Early on, the dealership was unable to diagnose the issue and at times stated the condition was “normal.” Volkswagen dealerships later identified the issue as related to a defective canister / EVAP system component. The same component has required multiple repairs, including a repeat failure after the initial repair. Volkswagen issued an extended warranty covering this defect. Despite these repairs, the vehicle continues to shut off and stall, including while driving. The vehicle has also experienced remote start failures with messages instructing the driver to manually start the engine, which a dealership confirmed is related to the same defect. This creates an ongoing safety risk, particularly because I transport children in the vehicle.