NHTSA Complaint #11572519 — 2018 FORD EDGE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11572519 |
| Vehicle | 2018 FORD EDGE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
My car began running rough and a check engine light came on. I took it to a reputable repair shop and the car presented a code indicating a problem with cylinder #4, so they proceeded with a routine tune up. The problem (rough idle and check engine light), then the heater quit working then without any warning the engine coolant temperature warning light came on. The shop examined the car to discover coolant was leaking into the cylinders. This problem is a known defect apparently, known not by me, but by the Ford Motor Co who sold this car with an engine they knew was defective and did not ever warn me. I am grateful the light came on while I was in the city and not out on an isolated highway somewhere without cell service. This is a very dangerous situation. My engine cannot be repaired it has to be replaced! There was no cracked manifold, no blown motor, just this leakage that is the result of a serious design flaw, so serious that Ford quit manufacturing the engine and replaced it with a Series 2 version (it is an ecoboost engine) and my new engine will be the Series 2. I can't even buy the original engine as it has been pulled from the market. But my car was sold new to me in August, 2018 with this flawed engine. I am including pictures the mechanic has taken of the coolant in the engine. The mechanic would not allow me to pick up my car and drive it after discovering this issue as he said it was a safety issue and could lead to my or other driver's injury or fatality. That's pretty serious. the engine replacement is going to cost me $8700 plus the cost of the previous repairs and a rental car for a week while the car is repaired. That is a lot of money for a widow.
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