NHTSA Complaint #11572400 — 2014 FORD TRANSIT CONNECT

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11572400
Vehicle	2014 FORD TRANSIT CONNECT
Component	UNKNOWN OR OTHER
Date of Incident	February 16, 2024
Date Filed	February 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Door latches - Took this vehicle into Hopkins Ford Dealer in Elgin IL. The parts aren't in so it is delaying the repair. The main question I have is every time I have a recall I am told I have to wait for the part to break so they can send to Ford as proof in order to get the parts. This does not make sense to me as this is a safety issue am I to wait to get injured because the recalled part finally breaks and then I can use the recall to repair my vehicle?

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