NHTSA Complaint #11571476 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that while driving at 65 MPH, a message displayed reading "Service Engine Now, after which the vehicle lost motive power. The contact was able to reach her destination, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the battery, requiring the battery to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that upon leaving the dealer, the check engine warning light illuminated. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact also stated that the transmission had failed years earlier and had been replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 239,000.