NHTSA Complaint #11571179 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11571179
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 21, 2024
Date Filed	February 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Out of nowhere, there was an issue with downshifting between 4th and 3rd gear. A loud clunking noise started every time on the downshift. I took it to a transmission shop, they diagnosed that there was significant issues downshifting from 8 to 7, 7 to 6, and 4 to 3. I was notified it was still within manufacturers warranty so I took it to a ford dealership. They felt the issue when test driving it then notified me that it needs “a total tear down of the transmission” but didn’t tell me the specifics of the issue. All of this happened without any warning lights showing on the dash.

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