NHTSA Complaint #11571088 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11571088
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	February 5, 2024
Date Filed	February 9, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

On 02/05/24 my 2020 Explorer XLT alerted me that the pre collision assist was not available, to service advancetrack, Hill Start assist not available, 4wd fault service required, and to see manual. The alert went away after I restarted the car, but it came back on again 02/06/24. In addition to the alerts on the dashboard, the vehicle had delayed acceleration after standing at redlights. I took it to the dealership who told me I needed part #7p238 MOD ASY DRV LN CONTR, they also informed me the part was not covered under my extended warranty plan. I called Ford manufaturers directly, spoke with Miracle who informed me that Ford would not offer any financial assistance with replacing this switch. The price is $770. The vehicle has 70,666 miles.

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