NHTSA Complaint #11570808 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving 40-50 MPH, the "Power Steering Loss" message was displayed. The contact pulled to the side of the road until someone associated with the contact could drive the vehicle. The steering had become difficult to maneuver and required an excessive amount of strength to drive the vehicle. The failure recurred after the first repair was completed. The vehicle was taken to an independent mechanic who diagnosed that the power steering rack and pinion failed and needed to be replaced. The vehicle had been repaired after the first failure; however, the vehicle was not repaired after the failure reoccurred. The manufacturer was made aware of the failure. The contact was transferred to the NHTSA Hotline. The failure mileage was 111,053.