NHTSA Complaint #11570034 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the brakes failed to function as intended. The contact depressed the brake pedal and the vehicle stalled. Additionally, the contact stated that when the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch pack and that the clutch pack needed to be replaced. The contact was informed that the failure was not eligible to be covered under warranty because the failure was not severe. The vehicle was not repaired. The contact was informed that if the repair was paid for out of pocket, to keep the receipt to be eligible for reimbursement later. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,000.