NHTSA Complaint #11717299 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. While operating the vehicle, the vehicle was shaking abnormally while idling, while low on fuel, while driving long distances, or while driving uphill. The vehicle shut off unexpectedly intermittently. On several occasions, the RPM increased; however, the vehicle failed to respond, and the vehicle eventually stalled. The accelerator pedal was depressed to the floorboard, but the vehicle failed to respond. The brake pedal became firm. The contact stated that the vehicle stopped and restarted several times or shut down unintendedly. After refueling, the contact had to wait for approximately 2 to 10 minutes before the vehicle responded as needed. Occasionally, the contact had to wait for over an hour before the vehicle was restarted. The check engine warning light illuminated intermittently and later turned off. While depressing the accelerator pedal, the engine revved excessively without the vehicle responding as needed. An abnormal sound was coming from the vehicle. The Oxygen sensor error code was displayed. The failure persisted over time. The vehicle was previously repaired at an unknown dealer under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). Additionally, the high-pressure fuel pump was replaced. The local dealer was not contacted regarding the current failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.