NHTSA Complaint #11554181 — 2016 FORD FOCUS

The contact's daughter owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered after coming from a complete stop. Additionally, the vehicle jerked while accelerating. No warning light was illuminated. The contact stated that the clutch assembly had previously been replaced five times; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the clutch assembly needed to be replaced for the sixth time. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that a half of the cost of the repair would be covered. The failure mileage was approximately 51,000.