NHTSA Complaint #11569850 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11569850
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 25, 2024
Date Filed	February 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

Randomly one day, the transmission started lurching on downshift between gears 3 and 4. This pattern continued, regardless of driving status without any malfunction indicator lights. This sudden downshift, lurching, caused a rapid decelleration in the vehicle causing me to step on the brakes while in traffic to address the issue. The vehicles issue was identified and confirmed by the dealer and is currently being addressed with no solution being presented. As previously mentioned, this mechanical issue happened suddenly, without any sort of warning lamp or message and without any previous issue and appeared randomly, on a commute home from work.

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