NHTSA Complaint #11569797 — 2023 CHEVROLET EQUINOX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11569797
Vehicle	2023 CHEVROLET EQUINOX
Component	UNKNOWN OR OTHER
Date of Incident	August 11, 2023
Date Filed	February 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.

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