NHTSA Complaint #11568903 — 2021 TESLA MODEL 3

BACK OVER PREVENTION: WARNINGS issue reported to NHTSA

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Complaint Details

ODI Number	11568903
Vehicle	2021 TESLA MODEL 3
Component	BACK OVER PREVENTION: WARNINGS
Date of Incident	December 14, 2023
Date Filed	January 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

My car computer touchscreen has been rebooting with every entry since/start since software update 2023.44.30.5.1. in mid December, 2023. Software update 2023.44.30.8 did not resolve the issue. During the reboot process I am able to move my vehicle but the safety systems (parking sensors, back-up camera, wipers, etc) are inoperable for up 3 minutes during the reboot process. I have reported the issue to Tesla and brought my vehicle in for service 1/29/24. The service center claims that reboot issue is due to a software bug and is a “known characteristic” with this release. They also claim that the lack of the ability to use cameras/sensors while operating the vehicle is convenience related, not safety. Tesla can give me no ETA on when I can expect a software update to remedy the issue which has been outstanding for 5 weeks now.

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