NHTSA Complaint #11564349 — 2021 TESLA MODEL 3

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11564349
Vehicle	2021 TESLA MODEL 3
Component	WHEELS
Date of Incident	December 20, 2023
Date Filed	January 9, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Ever since Tesla pushed a software update to my vehicle on or around 12/20/23, the vehicle screen crashes and reboots every time I enter enter my vehicle. The software version is 2023.44.30.5.1. The vehicles systems; backup cameras, parking sensors, etc. are in operable for approximately 2 minutes during the reboot process rendering the vehicle unsafe to operate. I have reported this issue to Tesla on multiple occasions with no resolution offered other than a note that this is “considered” normal with the current software version. I was pushed software update 2023.44.30.8 on 1/8/24 and the issue persists. I have scheduled a service center appointment for 1/29/24.

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