NHTSA Complaint #11567572 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. There was no warning light illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump and determined that water had leaked into the engine and mixed with the engine oil, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 113,000.