NHTSA Complaint #11519857 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s wife notified the contact, and the contact was able to coast the vehicle off the road. The contact then stated that he allowed the vehicle to cool down, restarted the vehicle, then coasted the vehicle to his residence. The vehicle was then towed to the dealer where it was diagnosed that the water pump failed and caused the coolant to leak into the engine and damaged the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 173,000.