NHTSA Complaint #11565941 — 2011 HYUNDAI TUCSON

The contact owns a 2011 Hyundai Tucson. The contact stated while driving 25-30 MPH at night, the vehicle was shuddering and lost motive power. The contact was able to veer to the side of the roadway. The contact off and restarted the vehicle, and the check engine warning light illuminated. The contact continued driving; however, the failure recurred, and the vehicle could not exceed 30 MPH. The contact pulled into the nearest gas station. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer covered the cost of the repair. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000. VIN tool confirms parts not available.