NHTSA Complaint #11713390 — 2011 HYUNDAI TUCSON

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11713390
Vehicle 2011 HYUNDAI TUCSON
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

While driving my speedometer became erratic, just one time. My cruise control is no longer working, my trip odometer is not working and possibly the odometer is not working properly. I googled for speedometer problems with 2011 Hyundai speedometers and found an article that may be false on Reuters "Hyundai Motor to recall nearly 84,000 US vehicles over instrument panel display failure, NHTSA says" I called Hyundai last week and the lady I spoke with said there was a service bulletin and said it would be repaired at no cost! She even set me up with an appointment at the local dealer. About 2 days later I received an email that said there was no tsb and that it was not covered under warranty. I cancelled the appointment and stopped at the Hyundai dealership. The man I spoke with seemed to know exactly what I was talking about and said it would be almost $200 to diagnose and that would be applied to the repair which would be $7-800. He also said there are 2 different switches and it coud be either switch. I know there's a lot of garbage on the internet but when I saw the article that said that "NHTSA says" and then was told by someone at Hyundai that there is a service bulletin, I believed it. I'm [XXX] old and my wife and I have had this vehicle since new. It's a good vehicle and most likely our last. However I am totally bewildered by this situation. Is there a recall/service bulletin that you are aware of or not? Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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