NHTSA Complaint #11581861 — 2011 HYUNDAI TUCSON

This is a complaint related to the status of Hyundai's recall 251. The recall has gone on for months without a resolution, and puts me and my passengers at risk should there be a fire. On April 4, 2024, I received an email notice from Stafford Brown Hyundai that indicated a fix was ready for my car. I made an appointment to complete the fix, scheduled for Tuesday April 9. Two hours after dropping off my car, I received a phone call from Stafford Brown Hyundai indicating the fix was still not available for my car. They did not know when it would be available. This recall has gone on for an unacceptable length with no fix available. The risk to myself, my passengers, and my property is high. A resolution needs to be implemented now. Furthermore, Hyundai needs better management of how they communicate information to their dealers and car owners in regards to this recall, so as not to send inaccurate updates and create confusion.