NHTSA Complaint #11653195 — 2011 HYUNDAI TUCSON

The contact's daughter owns a 2011 Hyundai Tucson. The contact stated that upon his daughter attempting to enter the vehicle through the front driver’s side door, the door failed to open. The contact stated that his daughter opened the front passenger’s side door and there was black smoke coming from inside the vehicle. The contact’s daughter discovered that the front driver’s side seat, driver’s side door panel, and headliner was burned. The contact stated that the Fire Department was not called to the scene. There was no one injured. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The dealer was notified of the failure and a tow truck was sent to the residence. While the vehicle was in the dealer's possession, the failure was acknowledged, but the dealer stated that the damages would not be covered for free. The manufacturer was notified of the failure but offered no assistance. The vehicle as not repaired and remained with the dealer. The failure mileage was unknown.