NHTSA Complaint #11447835 — 2011 HYUNDAI TUCSON

The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 19V063000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, there was a knocking sound, and the vehicle lost motive power. An unknown warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the engine needed to be replaced due to sludge build-up. The dealer requested the vehicle oil change history. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the engine replacement due to sludge in the engine from neglect. The failure mileage was approximately 123,000. The VIN was unavailable.