NHTSA Complaint #11565290 — 2016 HONDA PILOT

Since 2021 the vehicle has stalled everywhere we go and has a gas/electrical burn fume. The vehicle had stalled in the middle of the highway and didn't allow us to shift it into any gears while flashing all dashboard lights. The vehicle was towed to Legend driven Honda where they couldn't find any issues and said they just reset the transmission code. For our peace of mind, we thought it would be best to have the full work up on the transmission since the dealership seemed incompetent with our vehicle's malfunction. The vehicle continued to stall and even had trouble starting up at times with the continued gas fumes. Well, it wasn't long before the issue returned and we were back to where we started, along with our A/C unit failing on us. We left the vehicle idle in the driveway for a bit as it was a safety concern for our families' wellbeing. We later received a recall notice on the auto-idle stop mechanism which we figured must have been the issue all along. We took it back to the dealership where they did their full inspection and came up with our transmission needing its regular full work-up which we had proclaimed that we already had done in the earlier months. After the alleged recall fix, the problem continued. We took the vehicle back and were told it was our battery and recommended our timing belt be replaced otherwise it would cause major issues down the road(it was concerning to us as these issues were never brought up the multiple times we had brought it in for the initial issues). Surely, we had it all fixed and replaced for the safety of our families well being having had our vehicle stall numerous times on the road which has now caused our children to be frightened of driving anywhere. Well on return home from the dealership, the vehicle did not stall, 2 hours later went to turn it on, it did not want to start and made a loud knocking noise. Currently towed to a different dealership