NHTSA Complaint #11564866 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle decelerated unintendedly. The contact depressed the accelerator pedal down to the floorboard, but the vehicle failed to respond. There was no warning light illuminated. The contact veered to the side of the road. The contact stated that she turned off and restarted the vehicle. The contact continued driving; however, the failure recurred while driving. The contact stated that the failure had been recurring increasingly, and the vehicle was towed to the residence on one occasion. Additionally, the contact stated that the vehicle failed to start while shifted into park(P), and only start while shifted into neutral(N). The contact also stated that the vehicle failed to respond while shifting into reverse(R). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.