NHTSA Complaint #11564510 — 2013 FORD TAURUS

Please investigate this matter. I have reason to believe my car has a defeat, just like most 2013 police interceptor the were recalled due to code p0420. I went to AutoNation Ford Miami they said they have seen defects on my catalytic converter and I would like an investigation completed. I went to AutoNation Ford on Saturday, 12/16/2023 for the GSM IOLM System Service - 80,000 Miles Repair. The dealer believes it is a defeat, I would have to contact Ford. Therefore I am contacting NHTSA to investigate this matter. I get a service repair done on 12/16/2023 - 80,000 Miles Package Service. I brought the car to AutoNation Ford in good shape. I never had the engine light on, and the car drove great.Sunday,12/17/2023 in the morning, I wanted to go to the park, so I get in the car and unbelievably the car engine light turns on. The engine light is on for P0420 Code - Catalyst System Low Efficiency. I scheduled the appointment and drop off the car on Saturday, 12/23/2023. I spoke with the representative and told him my concerns which are the recalls and defeats on the car, And he said I would have to pay $200 for the diagnostic for the catalytic, however I told him “But I just paid to inspect the complete exhaust system and heat shields last Saturday [12/16/2023].” I went to pick up the car on Thursday 12/28/2023 in the morning, the Ford representative said the car is fine, and there is nothing wrong with the car. I say thank you and drive off. So, I am driving the car for about 5 minutes, the engine light comes on, I make a U turn and return the car to AutoNation Ford for service. The dealer say it is a defeat, I would have to contact Ford. Therefore I am contacting NHTSA to investigate this matter. Please see recall notice: Customer Satisfaction Program 19M01 Certain 2013-2018 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine Catalytic Converter Extended Coverage REF: NEW VEHICLE DELIVERY HOLD - Emission Recall 19E02 Certain 2013-2018 Model