NHTSA Complaint #11709725 — 2013 FORD TAURUS

The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact used force to steer to the right or left. The message "Steering Assist Fault" was displayed. The contact stated that while driving at high speeds, there were no issues with the operation of the power steering functionality. The vehicle was taken to an independent mechanic, where it was diagnosed with power steering failure. The vehicle was then taken to the dealer in Orem, where it was confirmed that the power steering had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). However, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.