NHTSA Complaint #11564470 — 2018 JEEP WRANGLER

The vehicle experiences a sudden and dramatic steering wheel shacking with intense vibration and loss of steering control. Seems to mostly happen at speeds above 40 miles per hour when making a turn or after hitting a road imperfection. The dealership has informed that his is related to the “Customer Satisfaction Notification V41 Steering Damper” [XXX] ) and that it should be brought in for service. The issue is that I have attempted to schedule said service over the last few months, however the dealers tell me they are out of stock for the parts needed and can’t use aftermarket part to repair. (The date of incident is a placeholder, this is an ongoing issue) Given that this has been identified as a safety issue, that can cause loss of vehicle control endangering the safety of its occupants and others on the road, NHTSA should pressure Stellantis/FCA (Vehicle Manufacturer) to find a quicker and permanent solution to this problem. Perhaps to include reimbursement for parts and labor outside their dealerships. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)