NHTSA Complaint #11564439 — 2018 HONDA CIVIC

I was driving from work, when pressing the gas pedal would not accelerate the vehicle. I was passing over a bridge when the problem occurred. It was in heavy traffic and near a onramp for a busy interstate. I arrived at a stop light before the onramp, and different warning lights on my dash lit up. There were no warning lights on prior to this moment. I tried starting the car again with my hazard lights on, but it would not "turn over". I assumed that either my battery/alternator was having problems or the engine was not receiving fuel to start. Traffic was too heavy for me to get out of my car and thankfully, no one hit me or my car. After trying to jump the car, I had it towed to a small mechanic recommended to me that night. The next morning, I was informed that the codes indicated a problem with the fuel pump and that Honda had a safety recall out. They said to tow it to a certified dealer to get the problem fixed. The Honda dealership received the car that day, after closing, and I called the next morning. I was told that the dealership could not touch my car because the recall was not official. I asked about a loaner car or reimbursement for a rental car and informed that they would get back to me soon with an answer and I should call Honda Customer Care. I was informed that yes the dealership should be able to assess my car and though the recall is not out yet, they could fix it and I would pay out of pocket to be reimbursed when the recall became official. After multiple days and calls, they finally ran the diagnostic codes and confirmed that the fuel pump is affected and that the recall is the culprit, but they could not fix it because it was not official and they did not have the parts. I was finally told last night that they could order parts and fix it by Friday. Customer Care called again today, telling me they do not know how to fix it. No other transportation has been offered and having one vehicle has put a strain on my wife and I.