NHTSA Complaint #11564362 — 2020 HYUNDAI ELANTRA

The contact owns a 2020 Hyundai Elantra. The contact stated that the vehicle failed to start without approximately 15-20 attempts. The vehicle had since failed to start completely. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the starter had failed causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was then towed to the dealer and the contact was informed that there were two open recalls on the vehicle. The vehicle received the recall repairs however, the starter was not replaced. The manufacturer was made aware of the failure and the two unrelated recalls were confirmed with the VIN. Additionally, it was also confirmed that the replacement of the engine was no longer covered under warranty. The approximate failure mileage was 87,000.