NHTSA Complaint #11562825 — 2014 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	11562825
Vehicle	2014 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	December 30, 2023
Date Filed	December 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Lug-nuts corroded under the plating causing the service dealer (NTB) to not be able to get the proper size wrench on them to remove and then re-tighten. They said new lug-nuts would be required to service the tires (been driving and servicing vehicles for 50+ years, this is the first vehicle I had to replace the lug-nuts). Had to purchase a new set of 20 lug-nuts to resolve the issue. Unfortunately, it is a bad two piece design on the lug-nut and should be re-engineered. I could have forced the lug-nuts off myself, but if this happens to my wife or daughters when they need to replace a flat, it would be a big safety concern. Ford should address it.

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