NHTSA Complaint #11561627 — 2019 LEXUS ES

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11561627
Vehicle	2019 LEXUS ES
Component	ELECTRICAL SYSTEM
Date of Incident	December 20, 2023
Date Filed	December 23, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The DCM malfunctioning, its the SOS button in the car that call Lexus personnel in case of emergency. Its stuck in a loop and keeps calling the call center every 3 minutes or so. I've had to tell them it's not me and they report the malfunction and it call the next representative and same thing. It called the call center 15 times as I was driving (extremally distracting and almost ran a red) before getting to the dealership. I've seen the same complaint on a Lexus forum to a person in Florida.

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