NHTSA Complaint #11707180 — 2019 LEXUS ES

The component that failed is the Under Engine Cross Member. This is available for inspection. My safety was put at risk due to the Cross Member being bent so much that is didn't screw back in correctly, thus could have caused the engine to have fallen out of the car or worse. The problem was reproduced at Hendrick Lexus Kansas City. This concern was confirmed by the Technician along with a video. The vehicle was supposed to had been inspected the first time at Park Lexus to certify it as a Certified Pre Owned by Lexus, 200 point inspection. After a week of me owning the car, I sent it back to Parker Lexus for a rattling noise coming from the drivers side area. Parker Lexus said everything was fine with the underbody of the car. This is the second time. The third time. I took it back to Parker Lexus again for them to locate the noise again. Again they said everything was fine with the car. The fourth time I took it to Hendrick Lexus Kansas City for them to look for the issue. They verified the issue and said that the Cross Member, under the car, was bent all the way back and including the hole where the bolt was supposed to go. Hendrick Lexus also said that who ever had looked at it before had put Felt on the Cross Member to alleviate the noise coming from the under the car. No warning lamps, no other symptoms prior to failure. The problem first arose the day of buying the car 10/31/2025, driving it home.