NHTSA Complaint #11561270 — 2019 LINCOLN MKC

The contact owns a 2019 Lincoln MKC. The contact stated while driving at an undisclosed speed, the vehicle overheated. The contact allowed the vehicle to cool down and restarted the vehicle; however, the temperature level immediately registered from cold to hot. The contact stated that the failure reoccurred three times and the process was repeated; however, the vehicle remained inoperable. The vehicle was towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The contact stated that when the temperature level was hot, coolant was leaking into the oil, which caused the engine to fail. The vehicle was not repaired. The manufacturer was made aware of the failure and agreed to pay a portion of the cost to repair the vehicle. The failure mileage was approximately 74,000. The VIN was unavailable.