NHTSA Complaint #11561065 — 2019 FORD EXPEDITION

My wife was driving home from work and when she went to stop at an intersection, the brakes failed to engage. She stated she pushed the brake to the floor and the car would not stop. We were on the phone when this occurred. She suddenly said she got into an accident as her car would not stop. She also stated that in the morning, the car would not stop as she was backing into her parking spot in the parking garage at work. Significant front end damage to my wife's vehicle causing almost $13k in damages including a bent frame. She was not going fast as she was approaching a major street from a side street.