NHTSA Complaint #11559839 — 2020 NISSAN ALTIMA

1. Power steering cuts off while driving. Occurs intermittently -- once every two weeks or so. I am guessing that the intermittent nature of this is why more have not reported it. Warning lights show on dash indicating ABS, etc. but codes disappear when car is turned off and back on. Yes, you can inspect this. We bought a BlueDriver OBDII with an app because we couldn't capture this and the dealer couldn't recreate the problem. I have the records of the codes. We were able to get the vehicle to the dealer while still running and they are fixing it by replacing the ABS computer (at significant cost). 2. Sudden loss of power steering could result in a major accident -- especially in emergency situations, at higher speeds or if the driver was weaker/smaller. My wife drives this car, and it was a major shock when this happened. Fortunately, she was moving less than 30 mph when this happened -- and she was not trying to avoid an accident. 3. The problem has been reconfirmed by Regal Nissan Service at this time. [XXX] See above for description of how hard it was to capture this condition. 4. The component has been deemed unworking. I believe that the dealer is just replacing it, however, vs, in-depth diagnosing at the corporate level. 5. The warning lights come on at the same time the power steering stops. There is absolutely no pre-warning. We have no idea if the ABS system also stops working because conditions were dry, speed was low, no slamming on of brakes -- but I am guessing that the ABS also wouldn't work. That's a guess. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)