NHTSA Complaint #11559834 — 2020 JEEP WRANGLER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11559834 |
| Vehicle | 2020 JEEP WRANGLER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
Driving on the highway, I traveled over a concrete expansion joint which caused my vehicle to shake violently from side to side with the steering wheel moving approximately six inches in either direction. The shake/vibration stopped after speed was reduced to under 40mph. This happened multiple times travelling the same day on the freeway. The dealership recommended replacing the steering damper with a more robust part which I did -- it wasn't covered under warranty because the original steering damper wasn't compromised but I was told with this more robust one I would probably never experience it again. This was the scariest event I've encountered in a vehicle. Reproduction of the event was not consistently repeatable. This event happed on October 30, 2023 on I-695 in Maryland.
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