NHTSA Complaint #11559658 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11559658
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	December 7, 2023
Date Filed	December 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

Power train malfunction (wrench) indicator came on. I eventually slowed down and when turning sharply, I could feel some grinding. I didn't want to drive any longer than necessary and got the vehicle to a shop. There was a bulletin for this problem-23-2114 requiring replacement of multiple parts including intermediate shaft and half shaft. Considering this was in the front end drive train, I was very concerned this could have affected the steering ability.

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