NHTSA Complaint #11558347 — 2017 NISSAN ROGUE

The contact owned a 2017 Nissan Rouge. The contact stated that upon his wife's arrival home, she smelled a sweet odor in the interior of the vehicle. Later that morning, after the contact attempted to enter the vehicle utilizing the keyless entry, the vehicle failed to unlock. After a visual inspection of the interior of the vehicle, the contact observed that the front driver's side door control panel had been damaged and melted consistent with a fire. Additionally, the front driver window was cracked. Local emergency services were called, but the fire had been extinguished on its own. A fire report was filed, with no injuries reported. A police report was not filed. The vehicle was not taken to the dealer or an independent mechanic and was instead deemed a total loss. After investigating the failure, the contact related the failure to Campaign Bulletin PC934. The manufacturer was notified of the failure but did not assist. The failure mileage was 119,000.