NHTSA Complaint #11707888 — 2017 NISSAN ROGUE

On [XXX], my grandson and I went to the Nissan Dealership, 1777 N. Central Expressway, Richardson, TX 7080 to inquire about a safety recall of the key fob for a 2017 Nissan Rogue. My grandson was told that he could make an appointment for the dealership to insert a block in the fob so the key remains in the extended position. That position is very difficult to carry in a men's pants pocket. It is also a cheap remedy to the problem. As we were driving along the freeway to make a U-turn, the car stopped mid-turn, with oncoming traffic both behind him and in front. He tried to restart the car but it didn't start. He tried again and it finally started. I cannot believe the NHTSA would allow Nissan to treat this safety issue so callously just to save a few dollars. I am now constantly worried for my grandson and regret helping him buy this vehicle to attend college. We purchased the vehicle on [XXX] so we were checking things out. The dealership did not tell us anything was wrong, we read about the recall in a Carfax. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)