NHTSA Complaint #11556881 — 2018 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11556881
Vehicle 2018 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My 2018 Hyundai Sonata began running low on oil around May 2022 when the car had 86,400 miles on it. I informed the local dealership where I bought the car and had all maintenance completed. The dealership and myself contacted Hyundai Corp. Hyundai Corp approved oil consumption testing which resulted in an induction cleaning in Sept. 2022. This did not resolve the oil burning issue. The dealership service staff informed me that I was given a lifetime warranty on the engine and to keep driving it and putting oil in as needed until the engine failed and then to bring it to the dealership for replacement engine. There evidently was not a fix for the problem. Most recently I have been putting oil in the car every Sunday. I sent an email message to Hyundai Corp about a month ago to request to talk with a case manager regarding this excessive oil issue. In the meantime I have taken my car to the dealership for all suggested maintenance and informed them of the continued oil consumption. Before I received a response from Hyundai, my engine failed. I pulled out of my drive way and my car was stalling and would not accelerate properly then my engine light came on. I drove the car about a quarter mile down the road and turned around and came home in this very scary condition. This is a safety issue due to pulling out on a road with no power to accelerate. I had it towed to the dealership. I was give a case manager from Hyundai. My car has burnt valves and excessive carbon build up from excessive oil burning. Hyundai will not cover engine replacement costs, or buy back the vehicle. This vehicle is available for inspection. I'm not sure if I should leave it at dealership or have it towed home.

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