NHTSA Complaint #11555854 — 2017 KIA SPORTAGE

I purchased a used vehicle by way of a loan from "Affinity Plus Credit Union." On 7/27/20 from "Royal Drive Autos" with an extended warranty sold through Affinity Plus Credit Union. The warranty was issued by Route 66 CO. Both parties (Bank & Warranty CO.) granted the loan and warranty understanding there was a “Prior Salvage” title and had been cleared to sell the vehicle. The vehicle has been serviced under recalls by KIA and Route 66 since the purchase of the vehicle. There was a major engine failure believed to be a recall issued by KIA. The vehicle had a “Flashing Engine” light and failed on 9/5/23. I took the vehicle to Luther Bloomington KIA to be serviced on 10/9/23, as this was the earliest appointment available. Once diagnosed the service advisor and the mechanics said that the engine would need to be replaced due to the failure of part. And cannot fix broken part if the engine is not working. KIA denied engine replacement due to "Branded Title." The service adviser then tried to contact Route 66 to see if they would cover the work, they also denied servicing due to having a branded title. Service adviser said to try and get to the bottom of it through route 66. So I called, and they said the bank should've never issued an extended warranty because of the branded title stated on page 2 of the warranty agreement. As it was void/never valid from the start. I talked to Gail Johnson, and she says that it was a mistake to sell the warranty and agreed it should not have been issued. She stated that it was a lack of training of the employee. I stated I would not have taken the loan or the vehicle with a branded title if it wasn't for the extended warranty covering the vehicle. It is now 11/18/23 and the Vehicle is still not fixed and have tried to reach out to Affinity Plus to resolve the issue. And would like KIA to fix the recall that caused the engine failure.