NHTSA Complaint #11555283 — 2020 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11555283
Vehicle	2020 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	November 13, 2023
Date Filed	November 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

There is an issue with the instrument gauge cluster upon ignition start-up. The digital gauge cluster screen suddenly turns off and restarts after a full minute of turning on the car's ignition. After an automatic software restart of the gauge cluster and driving on the highway through Northbound Mopac Loop 1 in Austin, the cluster shows a frozen black background with the blue normal drive mode. The gauge cluster works fine but intermittently goes blank after starting the car.

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